Support desk

Something broke? Let's fix it.

Pick the app you are using for its FAQ, privacy policy and the troubleshooting steps that apply to it. If nothing helps, email support@ibuildappsforfun.org.

Step 1

Which app?

Roof Photo Report

Do I need an account?: No. Roof Photo Report does not require an account, and the developer does not operate a cloud service that receives your projects or photographs.
Where are my photographs stored?: On your device, in the app's private storage. They leave the device only when you deliberately export, back up or share them.
Does the app show ads or track me?: No. The app contains no advertising, analytics, behavioural tracking, profiling or third-party crash-reporting SDKs.

Step 2

Troubleshooting

General steps that apply to every app. Product-specific guidance (purchases, background work, widgets, sync, accounts) appears above once you pick an app.

The app crashes or will not open

01Check Google Play for an update to the app.
02Restart the phone.
03Clear the app's cache (Settings → Apps → the app → Storage → Clear cache). On most devices this does not delete the data you created in the app, but check the app's own backup or export option first if it has one.
04If it still fails, send a bug report with the details listed below.

Step 3

Send a bug report that helps

Include what you can. Only the app, the steps and what happened are essential.

App and versionThe version is shown in the app's About or Settings screen.
DeviceoptionalFor example: Pixel 8.
Android versionoptionalSettings → About phone.
Steps to reproduceWhat you did, in order.
What you expectedoptional
What happened insteadInclude any error text exactly.
How oftenoptionalEvery time, sometimes, once.
Screenshot or recordingoptionalAttach it to the email if you can; it helps enormously.

Never include passwords, sign-in codes, full card numbers or other payment details in a message. If a purchase problem needs a reference, the Google Play order number (starting with GPA) is enough.

Report a bug

General questions

FAQ

Where can I download the apps?: Every published app links to its Google Play listing from its product page. Prototypes and retired apps are listed for the record and cannot be installed.
Are the apps free?: Each product page states the pricing model for that app as declared on its store listing (free, paid, ads, in-app purchases).
Do you collect my data?: Every app has its own privacy policy, linked from its product page and from this page. Policies differ per app; nothing is assumed from an app's category.
Can I request a feature?: Yes. Email support with the app name and what you would like it to do.
Can I hire you or collaborate?: Use the contact page and describe the project.